Hey neighbors! We did have a previous concern with the Chime tones not updating as they should, which was later resolved, but has since re-opened for some neighbors still having this concern. If you are still experiencing this error, rest assured that I can get this information escalated and looked into further. Before having this looked into further, please try the follow to update your Chime tone:
When it comes to uploading the screen recording, you may find you cannot attach an MP4 to your reply. Please "compress" the file into a ZIP file, and then attach the ZIP file here. Alternatively, you can upload the video elsewhere, and provide a link here. Let me know neighbors, the more detail the better, as I'm happy to look into this more for you!
For now, I have accepted this post as a solution. This is a helpful way for other neighbors that come into this thread to try these recommended troubleshooting steps. If these troubleshooting steps do not work, please share in depth information and examples as to what happens so we can pass it along to the appropriate teams. Thank you.
Hey @muttdoc. Thank you for posting your experience and what you have done in your reply here! After checking with my teams that previously reported on this concern, it looks like it has been re-opened to look into further. I will make sure to update my accepted solution to reflect this for other neighbors that may come into this thread. While our teams are looking into this further, they expect that we should have a resolution in the coming weeks. I will, of course, make sure to keep this thread updated once this has been officially and fully resolved! Rest assured, you should not need to contact our support team at this time.
What I would recommend, after looking at your screenshot, is to see if you could try changing the setting when connected to wifi? I noticed in your screenshot that it doesn't look like wifi is on, and it's possible the mobile data connection is not stable enough to save the change. This is just a hunch, and something you can try in the meanwhile to see if it helps! Thank you again for attaching your phone information though, and let me know if the same error happens when on wifi. I will pass that information onto my team that is looking to resolve this soon for us. Thank you!
I can't update my tone, I tried both on and off wifi, and tried closing and reopening the app. I am using an iPhone XR, have software 13.6, and just downloaded the Ring app today.
Same issue as others.
resetting 60 seconds.
Come one, this isn't rocket science, it's changing a sound on a doorbell.
I am having exactly the same issue. RING Doorbell 2 and Chime was delivered and commissioned yesterday. Today I cannot update the Chime Movement and Motion Chimes (I just get the default tones) and the Android App simply gives the error "Sorry. There was a problem saving your Chime tone. Please try again". This is with my Wi-Fi connection AND Mobile Data". Very poor experience straight out of the box.
Same problem here with Chime 2 installed yesterday 8/5/20. Is there a solution or not ?
More than happy to return the device .
Ring app latest download yesterday 8/5
chime firmware "Up to Date"