Hey neighbors! Thank you for reporting this information to us again. While this was resolved before, after looking back into this with the appropriate teams, it looks like the concern has been re-opened and is under investigation again. I will make sure to keep you updated when I have more information as we work towards a more permanent fix. Thank you for your patience!
Edit as of 3/25/2020: This should be only happening on the iOS version of the Ring app. If you have an Android device, please attempt to update the Chime sound from there. If you do not have an Android device, I will make sure to update this thread once we have the fix for iOS. Additionally, please comment if you have an Android device and are still getting this error message.
For now, I have accepted this post as a solution. While we are aware of this concern and as the team continues to investigate, this is a helpful way for other neighbors that come into this thread to know the latest update. We appreciate your patience and will continue to update this thread with more information. Thank you.
I have an Android phone and still can't change the ringtone on my Chime.
I have exact the same problem as other users - only "Ring Default" works. When I try to change the tone the system says "Your Chime is updating, please wait a moment". I then pres the "Okay" button and then nothing more happens and the App on my Android phone no longer responds. I then have to close the Ring app and restart it to get access to the app again and then the ringtone is back to default. I'm using a Samsung Galaxy Note9 with the latest updated Android-version 10 installed.
A quick fix would be much appreciated! Thanks!
I have tried all of the advice given on this thread and nothing works. My chime still will not change the sound when I go on the settings via the app.
I am an iPhone user, pease can you advise when this will be updated and patched?
I'm experiencing the same problem on Android.
I tap Save Changes, then Okay and the app becomes unresponsive.
I've let it run and try to update for an hour. After I end the app, open it again and go back into the chime tone settings, nothing has changed.
My sincere reccomendation would be to factory reset the device and give up on making changes. Ring (now owned by Amazon) has given up on fixing problems as long as they can get others to buy products. It is real sad, I used to like it and them. Now I just wish I had never bought into their promise.
Hey neighbors! This concern was previously addressed and resolved. If you are still having this error, could you please attach a screen recording of what you are running into? Once you have the MP4 file, you can create it into a zip file that can be attached to your reply here! To create a zip file, you will have to compress the file, or zip from from your phone or PC. You can also upload the video to youtube and share the link here! I would love to see what you're running into since this concern was previously resolved.