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Cannot change Chime ringtone

SOLVED
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New Neighbor

Re: Cannot change Chime ringtone

I have also done all of the above steps. I have two chimes and neither of them can be changed any longer. 

I also did the following items.

  1. Changed wireless network (I have multiple routers and Internet connections so this was easy for me, I do not reccomend this for most)
  2. Factory reset all devices and connections
  3. Installed app and tried  on:
    • iPhone 11
    • Samsung Note 10
    • Samsung Note 9
    • Samsun Galaxy Tab 3

About the olny thing I have not yet tried is deleting my account, if I do that I may as well also try the competition to see how well they work, but I did like the security policy that Ring had in place (at least prior to Amazon Purchasing them)

 

I wish they would just get this stuff stable rather than trying to get new features.  New Features don't help if the device stops working.

 

On the plus side, it has been a little better connecting to the doorbell from all devices lately.  Still not quick enough though as I often have people walking away, but sometimes I can get them to come back.  Needs to be about 3-5 seconds faster.  I get off that horse now.

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New Neighbor

Re: Cannot change Chime ringtone

Experienced the same exact issue on the original Chimes. Used Android app 3.22.2 as well as reverted back to 3.20.0 with no luck. I have two chimes and both exhibit this issue. Tried resetting the chime as well as removing / re-adding device. 

 

It seems like no updates are being pushed out upon click of update.

 

I was able to update the tone chime two months ago.

 

With so many posts exihibiting this issues, it's most likely related to wither a firmware or backend issue.

 

 

 

 

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New Neighbor

RING CHIME NOT WORKING PROPERLY

Hi there, having a problem with my ring chime. I can't seem to update new chime tones for it. I've tried everything and nothing works. It just keeps going back to the default chime.

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New Neighbor

Re: Cannot change Chime ringtone

Still no fix from ring.
Neighbour has the same tone as me. Gets on my nerves
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New Neighbor

Re: Cannot change Chime ringtone

I have the same problem and they keep asking me to the same resetting steps with no luck.

i even sent a picture of the error. Doesn't seem that hard to resolve. VERY FRUSTRATING.

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New Neighbor

Re: Cannot change Chime ringtone

wonderful - I can't change the chime now: its still playing  the Christmas tone.  Plus I still can't use camera  live view on data. What the hell  Ring? My system is falling apart. FIX THESE BASIC PROBLEMS!

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New Neighbor

Re: Cannot change Chime ringtone

why is this marked solved? ITS NOT SOLVED

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New Neighbor

Re: Cannot change Chime ringtone

This is ridiculous!

We are all having the same problem and clearly nothing ids being done about it.

The original problem on this hase been marked as solved ! Unbelieveable! This is an expensive system and the company are clearly offering new stuff left right and centre to attract customers, while those who have spent hundreds (almost a thousand) of pounds (Dollars) are being left out in the cold with a crap system. I could have got a cheap system for less than half the price but this was supposed to be the best! or so I was told. COME ON RING.COM --- GET YOUR BLOODY ACT TOGETHER OR I WILL STOP RECOMMENDING YOU TO MY FRIENDS.

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New Neighbor

Re: Cannot change Chime ringtone

Yes, still waiting for the solution. I noticec that my latest comment was marked as solution, so I just removed it.

Despite their claim on the support call that they woudl fix this and keep me informed, the issue is till there I no-one ever let me know about any status update whatsoever.

Quite disappointing.

 

Guys, if you have the same issue, please call Ring support so as they know that there are quite many of us dealing with this issue. 

 

Clearly they do not pay much attention to this forum.

New Neighbor

Re: Cannot change Chime ringtone

Yep, when I called Ring Support, after they were not able to fix the issue during the call they eventually confirmed it was a backend issue they needed to fix.

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