Yes, still waiting for the solution. I noticec that my latest comment was marked as solution, so I just removed it.
Despite their claim on the support call that they woudl fix this and keep me informed, the issue is till there I no-one ever let me know about any status update whatsoever.
Quite disappointing.
Guys, if you have the same issue, please call Ring support so as they know that there are quite many of us dealing with this issue.
Clearly they do not pay much attention to this forum.