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Add A Ring Solar panel to Extend Battery Life

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New Neighbor

Add A Ring Solar panel to Extend Battery Life

I have a Ring Spotlight Camera and a Ring Solar Panel. When I checked the device health there is an area called Solar Panel Status. I have connected the Ring Solar panel to the Ring Spotlight camera but the status still say “Add A Ring Solar panel to Extend Battery Life”. I believe that the status should change once I connect the Ring Solar panel. Will you tell me what I am doing wrong?
45 REPLIES 45
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Community Moderator

Re: Add A Ring Solar panel to Extend Battery Life

Good question @SueLaaty! No need to be concerned by that message, as it is not an indicator of your Solar Panel failing to charge. This added feature is advertising the Solar Panel as an addition to your battery-powered devices. To be sure your Solar Panel is charging, It's best to observe the battery percentage throughout a sunny day to see if the battery level is changing. I hope this helps!



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New Neighbor

Re: Add A Ring Solar panel to Extend Battery Life

Whilst I appreciate the reply above, I don't think it's correct.

 

I've just installed two ring cameras, each with a solar panel.  My Spotlight Cam is reporting the words "Add a Ring solar panel to Extend Battery Life" under the Solar Panel Status label. 

 

However, my Stick Up cam, in the exact same place on the app says "Connected" under the Solar Panel Status label.

 

This leaves me worried that the one connected to the Spotlight cam is not working.

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New Neighbor III

Re: Add A Ring Solar panel to Extend Battery Life

my cam says connected and add solar panel message went away. it is charging good.

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New Neighbor

Solar Panel not showing connected

In the App under Device Health the is a line for Solar Penel Status.  It has a note under it that states " Add a Rign solal penel to Extend Battery Life".  Well I have a solar Panel attached to my camera adn the only way I know the panel is working is the batterys are staing charged at 100%.  It would be nice to have some kind of message status unders Solar Penel Status, like connected, operational, so we know its working and connected.  

 

Thanks

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New Neighbor

Re: Add A Ring Solar panel to Extend Battery Life

I have the same issue.
I have connected a solar character to my ring doorbell 2.
The app still writes : add a ring solar device to extend battery life.
I am sure the battery life is not extended after the installation.
I checked the dolor and it is producing power. It is also correctly mounted.

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New Neighbor

Re: Add A Ring Solar panel to Extend Battery Life

I have same issue, battery life keep draining 3-5% a days, without the solar panel same thing, dropping 3-5%
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New Neighbor

Re: Add A Ring Solar panel to Extend Battery Life

Same problem here.  Ring stick up camera outdoor connected to a solar panel.  Doesn't seem to be charging and the app says "Add A Ring Solar panel to Extend Battery Life”" like it doesn't recognize that it's plugged into a power source.  Even during sunny southern california days.  Is the panel broken?

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New Neighbor

Re: Add A Ring Solar panel to Extend Battery Life

Same issue here. Installed a solar panel to my spotlight cam. And I get the same msg in my app.
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New Neighbor

Re: Add A Ring Solar panel to Extend Battery Life

I'm also concerned, once the panel plugged in the spotlight cam, the app still display add solar panel......however it does charge....is it normal??