Good question @SueLaaty! No need to be concerned by that message, as it is not an indicator of your Solar Panel failing to charge. This added feature is advertising the Solar Panel as an addition to your battery-powered devices. To be sure your Solar Panel is charging, It's best to observe the battery percentage throughout a sunny day to see if the battery level is changing. I hope this helps!
Whilst I appreciate the reply above, I don't think it's correct.
I've just installed two ring cameras, each with a solar panel. My Spotlight Cam is reporting the words "Add a Ring solar panel to Extend Battery Life" under the Solar Panel Status label.
However, my Stick Up cam, in the exact same place on the app says "Connected" under the Solar Panel Status label.
This leaves me worried that the one connected to the Spotlight cam is not working.
In the App under Device Health the is a line for Solar Penel Status. It has a note under it that states " Add a Rign solal penel to Extend Battery Life". Well I have a solar Panel attached to my camera adn the only way I know the panel is working is the batterys are staing charged at 100%. It would be nice to have some kind of message status unders Solar Penel Status, like connected, operational, so we know its working and connected.
Same problem here. Ring stick up camera outdoor connected to a solar panel. Doesn't seem to be charging and the app says "Add A Ring Solar panel to Extend Battery Life”" like it doesn't recognize that it's plugged into a power source. Even during sunny southern california days. Is the panel broken?
I'm also concerned, once the panel plugged in the spotlight cam, the app still display add solar panel......however it does charge....is it normal??