I may have an elderly parent come to live with me, but I won't be around at all times to help in the event of a fall or other medical emergency (eg. when I go to work). The Ring Alarm would be massively more valuable to me if you offered a small, discreet medical alert pendant with one button on it. When the button is held for, say, 2-3 seconds, the system would do some or all of the following (I would consider the first two to be mandatory):
1) Immediately dispatch an ambulance to the home.
2) Base station and keypad(s) announce at highest possible volume: first that the system received the alert, then confirmation that help has been summoned.
3) Call (or send SMS) to the account contact number(s) to alert the subscriber that the medical alert has been triggered.
4) Unlock a door lock that is under Ring control so that the ambulance crew isn't slowed down and doesn't have to damage the door to get in.
5) Continuously flash all exterior lights that are under Ring control (to assist ambulance crew in finding the home quickly).
6) Sound a unique tone on outdoor sirens, which could alert neighbors who have been briefed what that tone means. Pressing any keypad button silences sirens.
7) Turn user-selected cameras on to continuous recording (video evidence protects everyone involved).
Keep the pendant small, simple and light weight. I wouldn't use a rechargeable battery, as this would require removing the pendant for charging, leaving the wearer unprotected. There should be a blinking LED to indicate low battery state. Don't use a chirp sound for this, as high frequency sounds are likely to be missed by elderly users with hearing loss (for example, my Dad can't hear his watch alarm). A voice alert from the base station and keypad(s) might work for this also. Just be sure that the low battery indicator gives adequate notice to obtain and install a replacement.
The pendant should be waterproof, so it can be worn while bathing. Maybe this means it has to have a non-replaceable battery. As long as the battery lasts a year or two, and the pendants are resonably priced, I wouldn't object to replacing the whole thing when its battery is exhausted; it's that important. You might consider a setting in the customer's Ring account that allows the low battery state to trigger automatic shipment of a replacement pendant. In any case, new pendants should ideally be paired to the user's Ring Alarm before shipping.
This pendant accessory would be popular in multi-generational households, with older customers who live independently and in situations where someone has a medical condition which puts them at risk of needing emergency help. There are a number of similar devices already on the market, but many of them require expensive monitoring and some are run by shady companies that prey on older people's fears. Having this capability added to the Ring ecosystem would be huge. Thanks!
Thanks for this suggestion, neighbors!