Thank you for trying those steps, and for the update on this matter. The screen recording is definitely reflecting an unusual app behavior and response to your successful connection to the Chime setup network. It’s clear that you are following these steps correctly, and as you’ve reinstalled the Ring app, it is certainly going to be up to date. A step I forgot to add that might help, please ensure bluetooth and vpn are disabled.
Otherwise, we’ve exhausted most troubleshooting steps that can be recommended without a closer look. If this concern is persists, our support team will be happy to take an in-depth look and provide a solution. Please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.