Hi @trickyg, happy to chime in for Marley here. Thanks for sharing those screenshots, I’ll be sure to pass them along to our team. In the meantime, I’d suggest giving our support team a call to take a deeper look at this concern. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.