Thank you for trying those steps, @trickyg! As long as your battery is charging as intended, and keeping a charge with use of the Solar Panels, they must be working. This is great news, but, of course, we always want you to have the full intended experience in the Ring app. As it is odd to hear about this not established message showing despite a charge being received, I will pass this feedback along to our team for further investigation. If it is not too much to ask, please respond here with two screen shots of your device health page showing an increase in battery despite the “established” indicator. Remember to block out any important device or network information. This will help our teams here with a visual example of what is happening as they look into this matter.