Hi @sebasc. Happy to chime in for Caitlyn here. Have you checked to see if Key by Amazon is available in your area? If you are trying to set this up in an area that is not supported, you could receive this error. If you’ve confirmed compatibility and are still encountering this problem, please contact our support team. Please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.