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Key by Amazon not connecting to Ring Camera

New Neighbor

Key by Amazon not connecting to Ring Camera

Hello, whenever I try to add a Ring camera to Key by Amazon I keep getting the following message and cannot complete the process.

Your session has expired. Please close the window and try again.

This message is coming from oauth.ring.com, not Amazon.
7 REPLIES 7
Community Manager

Re: Key by Amazon not connecting to Ring Camera

Hi @sebasc. Can you clarify which model of Ring Camera you have and what you're trying to set up in the Key By Amazon App? Feel free to attach screenshots if that will help demonstrate what you're seeing on your end. 



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New Neighbor

Re: Key by Amazon not connecting to Ring Camera

Hi,
I have different types of cameras, floodlights, spotlights, stickup cameras, etc but the issue is not with the camera. It doesn't even get there.

The issue happens once I open the Key by Amazon app and click on link with Ring. The only thing that I keep getting is the screen attached.
Community Manager

Re: Key by Amazon not connecting to Ring Camera

Hi @sebasc. Happy to chime in for Caitlyn here. Have you checked to see if Key by Amazon is available in your area? If you are trying to set this up in an area that is not supported, you could receive this error. If you've confirmed compatibility and are still encountering this problem, please contact our support team. Please read our response to COVID-19 here to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.



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New Neighbor

Re: Key by Amazon not connecting to Ring Camera

Yes, I did check as I use Key all the time time. I just wanted to add a camera to it.

 

Unfortunately, Chat won't support troubleshooting, there's no email support information and calling support places you on a 20-30 wait time.

 

So, I think I will keep trying other things. It might be an issue with the Android app.

New Neighbor

Re: Key by Amazon not connecting to Ring Camera

I opened a case with Amazon support to see if they can find out what's going on. I have a feeling that it has something to do with the 2FA and the identity management changes for the enhanced security.

 

If I find anything I will post it here.

Community Manager

Re: Key by Amazon not connecting to Ring Camera

Hi @sebasc. Thank you for the update and please keep us informed of any new information you may find, as I'm sure this will be of use to another neighbour at some point in time. Stay safe. Smiley Happy



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New Neighbor

Re: Key by Amazon not connecting to Ring Camera

I will keep looking. Amazon already said they won't look into it as it's a problem with Ring and to talk to Ring.

To me it just seems that this is an issue on the Key by Amazon app and the way they are doing the authentication against Ring's oauth with 2fa enabled.