Re: Ring App 5.32.1 IOS - Ring Doorbell Pro
Hi all
I’ve started getting an error “Your sound could not be loaded. Try again” in App Notification Tones. I cannot change any of the settings in that screen. Whatever I select, I get the same error.
I’ve contacted Ring Support and done the following:
Uninstalled the app, rebooted iPhone and reinstalled the app
Factory restored the doorbell
Installed Rapid Ring app and opened Ring app
Tried selecting a tone multiple times in succession
Used another device (iPad) - same error
Support escalated the matter to 2nd Line and they advised that it’s a “known issue” that started yesterday (7th Nov 2020). That co-incidentally was when I initially reported it.
Just wondered if anyone else is seeing the same - and if they’d managed to resolve it. Support said they’ll fix it “soon” but obviously no firm timescale and advised I won’t be told. I’ll have to keep trying until I find it works.
This isn’t a big issue, but I can’t find anything similar reported by other users so wanted to start this post to see if anyone else had experienced the same.
Yes, I’m having the same issue and have tried all the same things but no resolve. My issue started about 3 days ago when I tried to change the sound but now its stuck on silent, so i’m not getting sound notifications and i can’t change it back!
Same issue on both the iPhones we have at home! Just contacted the technical team to they said they will look into it and email me back, but said this was a new issue that they were not aware of yet. I let them know that there are others with the same issue.
Thank goodness it’s not just me. I’ve had this problem since 5th or 6th November. Was told it was being escalated and it would take up to 72 hour to get back to me but I’ve heard nothing since. I too keep trying. My ring tone is stuck on default, but my motion tone is stuck on silent so I get audible notifications and I cannot move the the volume control either - it’s greyed out. I’m using an Iphone 10. My husband uses an Iphone 6 and he’s having no issues.
It’s fixed for me! I’ve been checking once per day since identifying the issue. I haven’t changed any doorbell/app settings or my home network. Must be a firmware or software update pushed out by Ring.
I hope we’re all seeing this fix now - and that it lasts!
Hey neighbors. This was temporarily not working as it should, but it has since been resolved. Try force closing the app and opening it back up. You will be able to change Alert Tones now. Thank you for bringing this to our attention and being patient while we found a fix for this.