Re: Ring App 5.32.1 IOS - Ring Doorbell Pro
I’ve started getting an error “Your sound could not be loaded. Try again” in App Notification Tones. I cannot change any of the settings in that screen. Whatever I select, I get the same error.
I’ve contacted Ring Support and done the following:
Uninstalled the app, rebooted iPhone and reinstalled the app
Factory restored the doorbell
Installed Rapid Ring app and opened Ring app
Tried selecting a tone multiple times in succession
Used another device (iPad) - same error
Support escalated the matter to 2nd Line and they advised that it’s a “known issue” that started yesterday (7th Nov 2020). That co-incidentally was when I initially reported it.
Just wondered if anyone else is seeing the same - and if they’d managed to resolve it. Support said they’ll fix it “soon” but obviously no firm timescale and advised I won’t be told. I’ll have to keep trying until I find it works.
This isn’t a big issue, but I can’t find anything similar reported by other users so wanted to start this post to see if anyone else had experienced the same.