Wired doorbell error - new house

Hi all - moving into a new house with a Ring Video Doorbell Wired installed. In going through set up I am getting “Doorbell Transformer Does Not Supply Enough Power” even though it worked for previous owners. I can’t get past that message. Any tips?

Depending on the age of the transformer, there are times when a new one might be needed. When installing the Video Doorbell Wired, please ensure the jumper cable is installed at the chime properly. I recommend also checking wiring connection and that the wires are not too thin. Here are some more great steps and tips for installing your Video Doorbell Wired. :slight_smile: