Window/Door sensor

In setting up my system one of the sensors will not pair. I took the battery out and put it back in and it still won’t work. I think the battery is good because a blue light in the sensor comes on when I open it. Any suggestions? Can I get a replacement?

Hey @Flacaplaca. If you still cannot get the sensor to pair to your Alarm Base Station, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.