Rather than trying to review some past videos on a cellphone, I tried to access my videos via the web on my laptop, a feature that Ring claims (or claimed) to have. When I logged into my account and tried to view past videos, the videos only went back 7 days instead of 60 days.
I followed the instructions on the Ring.com Help page https://support.ring.com/hc/en-us/articles/115001834066-Sharing-Your-Ring-Videos under the articles “Downloading and saving a file on a computer” and “Accessing my Ring videos on the Web” but that was no help whatsoever.
When I contacted Ring Support, I learned that web access (via a browser at Ring.com) is NOT available anymore, and the only way to get full functionality on a laptop is to download and install the Ring App from the Microsoft store. This is contrary to my understanding that, in addition to access via device apps, I would have access to my account from anywhere via the Ring website, a significant feature for those of us who travel extensively WITHOUT our personal laptops.
The Ring.com help page is outdated and incorrect, and the Ring tech support rep acknowledged and apologized for that, but gave no indication that she would initiate an update.
I would really like to know why access is not available on Ring.com. I can’t believe there are any technical barriers to this functionality.