Where's my refund?

I was authorized an RMA and a defective chime pro, which was delivered to Ring in September 24th (I have the UPS tracking number) . I was told it would take a ridiculous 21 days to process my refund, and it’s almost a month now with no progress. I’ve called in twice and been “escalated” to the the RMA team and promised a call back within two hours. No one has called me. Is THIS how Ring treats customers? Wow… What’s it going to take to get my money back?

Hi @Gordon5280. In this case it may be best for you to reach out to our support team directly, as this a neighbor-to-neighbor support forum rather than a direct line to support. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.