Where to purchase a replacement flex cable for ring doorbell pro?

Hi,

I broke the flex cable when moving the unit, but cant find out where i can buy a replacement? Please help!

Hey @walmsleyjames. What cable are you referencing? The Pro Power Kit or something else? If you could take a picture of what is broken this may help!

Heres the pictre

@walmsleyjames I know you mentioned in your title that you have a Doorbell Pro, but do you actually have the Peephole cam? If so, it looks like you’re looking for the spare parts which you can find here!

Hi, this is exactly what i need! However i’m having 2 problems:

  • Adding to cart, it adds to chart, but then when i checkout or view cart is disappears

  • This product isnt listed in the acessories page so i can only access it via your link

Hi,

Is shipping available to Australia? When in checkout it states not available to the address/

Thanks

When I go to the Australian site, there is no listing for peep hole cams at all. I don’t think it’s sold there yet possibly or not listed in Ring’s website there. So, the part isn’t showing up either… My guess is it’s not available there.

@walmsleyjames Sorry for the delay on getting back to you! I’m glad we nailed exactly what you need, although @Eagle328 is exactly right in this situation. Since we do not offer the Peephole Cam in the AU yet, you will need to give our support team a chat or call here to see if they can still ship out this replacement part on your behalf!

I’m also havin the same problem ,I broke the cable yesterday while checking it was connected correctly as the live video view keeps turning black and white but the replacement flex cable is out of stock on the uk website,when will they be back in stock as the device is now useless

Hi @hash70. I would check the original packaging, as it should come with an extra ribbon cable. If not, you can contact our support team for further assistance. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.