It’s a Samsung issue. The newest OS also causes issues. Make sure in the battery settings that you turn off battery optimization for Ring. That takes care of the android issue. Now the Samsung issue is that it may turn this setting on again if you reboot the phone. Sometimes you can pin it to the recent app section. This helps it stay active. I have 2 links about this but I have to get my other phone to post them. I will later.
Here’s the main article.
Don’t bother using the app. It just shows you processes killing the apps and doesn’t fix anything. Follow the guide and it should help you. I’ll look for the other one later.
I live in NJ. I don’t have a Ring system yet. I joined the forum to learn about the products and determine which would work best for me.
Hi @EllieN. Welcome to the Ring Community!
I’m from the UK and have purchased a Ring Pro.
Not yet installed and I’m seeking a bit of advice on how to do it.
More is happening these days im keepining an eye out good to have community help?
HI to all
New Doorbell 3 plus
I am from London. I have just installed my first Ring device. It is partially working, but having a little trouble. So far Jasper in the Philippines Support office has been most helpful.
Fun fact is that, being an electrical engineer, I am always up for installing new stuff in our home and sorting out electrical, computer, radio, TV etc. issues for the rest of my family for the past 50 years.
Don, in Alabama. Hoping to find answers to problems with ring doorbells.
Goid morning to all. We are Joseph &Lisa. We live in Meadow Oaks Golf & Country Club Community. This is our first RING product and we are excited to get it mounted and working.
A post was split to a new topic: Video Doorbell audio and motion
I am a fairly recent owner of Ring Door View Cam, some issues with the audio and notifications at the moment but I have just adjusted notification settings to high which will use more battery but may help resolve some issues.
I am glad to have the Ring doorbell though, found it easy to fit in the door peep hole but did need help with getting it to talk with my router initially, its chatting mostly now
mmmmm fun fact about myself… I guess that would depend on what others thought was fun. I occasionally dance like no one is watching in the privacy of own home
May we all have an improved 2021, looking forward to being vaccinated.
JD in the UK
Hi Tom I clicked that link and got oops that page doesn’t exist. Has the page been moved to another location?
Welcome to the Community, @JayDee1. You’re in luck, as you’ve joined our new and improved Community forum. Due to the recent upgrade and migration, some links did not transfer over to this new Community, so thank you for pointing that out! Here is the new UK Doorbells Board, in which you may find answers to your questions in either Doorbells board. If not, feel free to create a post there as the Community is full of helpful neighbors.
Many thanks @Marley_Ring