Volume is muffled/can barely hear when right at device

Just installed new floodlight cam and the audio is muffled. You can barely hear it with ear to device. Is there a volume adjustment or just a faulty device?

Hi @Jaderderr1. There is not a way to adjust the audio on the device, so please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know what they’re able to do for you, and feel free to share an example of what this poor audio sounds like!