I just had my first alarm event (due to a a bad/tampered contact sensor) at 3am this morning which woke us all up. I cancelled the alarm from the keypad and a few minutes later, after I had confirmed everything was OK in the house, noticed I had a missed call from Ring (lesson learned: make sure Ring calls break through Do Not Disturb mode at night!).
I had a voicemail as well, which was the monitoring center saying the cancel had been received and no further action was necessary, if this is a real emergency, etc.
The problem is the voicemail was so distorted it was VERY hard to understand. It was like the volume was up too loud. I had to listen through it multiple times to make sure I had heard it right that no action was necessary.
So I don’t know what this would have sounded like as a “live” call, but I’m assuming the voicemail recording is the same as what I would have heard if I had answered the phone. Is this normal?