Viewing old video on ring doorbell with subscription

Looking for help. We have a Ring doorbell (and camera/spotlight too) which we bought last year and paid for the subscription. We did not have a lapse in coverage and we need to retrieve a video from last year. How do I go back to look for a video. Do I call customer service? This is extremely important. Thank you for any help.

Hey @Home-Cottage. Video storage is only available for up to 30 to 60 days from when the recording was created/stored. After this time frame, 60 days being the max (depending where you live, but 60 days for the US), the videos are removed and deleted. From here, there are not accessible. You will need to ensure you are saving videos within your 30-60 day time frame to not lose them.