Videos Won't Load

So, I am in need of downloading the videos from the beginning of September. I have a membership which stores the videos for a long period of time, so it’s not that that is the issue. In fact, I was happily downloading the videos just fine until I clicked on the next video I needed to download and it gave me an error telling me it couldn’t access it and to refresh the page. It’s now giving me this message every time I go to download ANY videos that aren’t from today!

I refreshed a lot, I even restarted browser and device. Nothing. I desperately need these videos for police evidence. Is this a server/cloud issue?

Hi @Melty. Have you tried downloading these videos on a different platform, such as a smartphone or tablet, to see if you get the same error? What web browser are you using, and have you tried a different one? There aren’t any current server issues, but you can always check Ring’s status page here if needed.