Vidéos are not reported nor saved

Hey,
Recently, the videos are not saved and I’m not getting any notifications, even when a person is ringing.

Can you please advise?

Thanks for the help!

Hi @user10299. Do you have an active Ring Protect Plan subscription? Are you using the Ring Alarm Pro with Ring Edge local storage? Try viewing these videos on Ring.com and let me know if you get a similar error.