Video unavailable conveniently while someone breaks in

Someone came to my back door and ripped off my camera /flood light and smashed it. Then they walked around to the front door. Can you please explain to me why my ring doorbell conveniently said video unavailable 10 seconds before they kicked my front door!!! I spent so much money on this system!! I have this installed three days ago with not one issue with it ever saying the video unavailable. But conveniently right before they broke into my house. I need an explanation for this ASAP!

Hi @Megan2282 - You will ned to call support to see what may have happened here, as there are a few variables that could make your video unavailable such as wifi connection. Our support team is available 24/7 at 800-656-1918.

I also do want to mention that we have an incredible theft protection policy. Please learn more, here.

Yeah I called and the three people I talked to were a joke and didn’t know what I was talking about. This company is ridiculous! And it definitely wasn’t a WiFi issue