Video sharp Ness & failure to record

Two problems; the first few seconds recorded is of poor video quality. So when someone peeks into view of the ring-camera I can’t identify the person. Secondly, of someone passes the camera and then re-appear shortly thereafter (after the camera stops initial recording), it does not record the second time. So if someone check out my entrance, and then does something unlawful after some time, it does’nt show…

Video quality is often dependent on wifi connection. Check out your RSSI in the device health section of the Ring app, to ensure for optimal wifi signal. This can also help with motion events being captured in a timely manner. For additionally motion detection fine tuning, check out your motion features in the Ring app and fine tune them as desired. :slight_smile: