Hi. Had two indoor Ring cams for just over a month now, and was using the 30 days trial subscription. The lapsed for a few days, and today I signed up for an annual plan. I have subsequently discovered that I am unable to play back any videos recorded prior to today. I can see them in the list, but they dont play back, I just get a message saying “There was an error retrieving this video, please try again later”. I have notcied that any videos recorded subsequent to taking out the paid plan do work, so clearly there is some kind of access issue going on.
Any ideas?