Video playback issue

Can anyone help with an issue I am.having with video playback, when I get a notification that there is motion at my door, when I go to playback the 2 minute recording it is now playing in fast forward mode rather than real time. Has anyone else had this issue, if so how do I rectify it?
TIA :+1:

Hi there @Dede28571. Would it be possible for you to share a video example of this fast-forward mode youโ€™re referring to? Are you tapping on the motion event from the Event History, or are you looking at the Live View and scrolling back through Snapshot Captures? When attaching this video, you will need to first gather the share link of the video. You can do this by going into the Event History in your Ring App and choosing to share it via email. From there, copy the link that is generated and paste the link in the body of your post. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply.