Video not supported message

For the last two day when I bring up ring on my laptop running windows 10 I get a message this type of video not supported. The message comes up in the video area. I can still get the videos on my phone but taking a long time to load or multiple tries. Using ring doorbell and motion lights with cameras on two properties. Same problem with all.

I keep getting the same message. It says

Error

A server with the specified hostname could not be found

Thanks for this post, neighbors. Please refer to status.ring.com to see if it was related. It has since been resolved. Are you still experiencing this or is everything up and running again?

Back up and running. Thanks for the response.

Sean

2 Likes

Mine is doing the same thing

Hi @sstimson83! If this is still happening, try removing and reinstalling the Ring app on your mobile device. Feel free to send a video example of this concern if it persists!