Video not downloading

When I click download at, it just opens up another screen and the video plays, but I can’t find the file.

Hey @abbyabanes. What browser are you doing this from? I was able to click on the share link download the video, and it saved to my files without opening a new tab. Please try to download it from a mobile browser as well to see if it saves to your phone!

Hi. Thanks so much for the response. I was trying to download it on my phone, but didn’t have much success. But when I downloaded to my desktop, I didn’t have any problems.

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Glad we got this sorted out, @abbyabanes . Please don’t hesitate to reach out to the Community with any other questions :slight_smile: