When I click download at https://ring.com/share/6696773515443660894, it just opens up another screen and the video plays, but I can’t find the file.
Hey @abbyabanes. What browser are you doing this from? I was able to click on the share link download the video, and it saved to my files without opening a new tab. Please try to download it from a mobile browser as well to see if it saves to your phone!
Hi. Thanks so much for the response. I was trying to download it on my phone, but didn’t have much success. But when I downloaded to my desktop, I didn’t have any problems.
Glad we got this sorted out, @abbyabanes . Please don’t hesitate to reach out to the Community with any other questions