Today, for the second time I needed to retrieve video, the same thing happened as before.
We open the app, find the video clip. Watch it, and click share, download and the downloaded video cut off the activity for which I needed to download. At that point I went back to the app and the gap between that clip and the next is where the incident occurred. EVEN AFTER I WAS ABLE TO WATCH THE REPLAY OFF THE TIMELINE. Does anyone have this issue? It’s a floodlight camera. Very strong signal to the device. Ring provided credit for the inconvenience but I’d rather have the video. Huge disappointment to me.