I originally had bought the 2nd Gen Ring Video Doorbell (Venetian Bronze) in July 2020. I ended up being fed up with having to charge it so often so I finally looked into a wired doorbell.
I removed the 2nd Gen Ring device from my app and set up the new wired doorbell. I placed the jumpers on the chime box correctly (on the first and trans), I used the doorbell wires correctly (just like I did with my 2nd Gen), and it is still not working. I even made sure my Wi-Fi was on the 2.4 GHz. The doorbell does not light up or anything.
(Let me state that I did buy the wired bundle with the chime. I had originally set up the chime first, and it took under 5 minutes to set up correctly. I realized my mistake and that I needed to set up the doorbell first, so I removed it from my devices as well, and tried setting up the wired doorbell again, with no luck).
No, I did not look at all the specs of my internal doorbell chime box but it should match the specs needed since we had our house built and it is only 8 years old.
Thanks in advance!