Video doorbell 3 dropoutsdrop outs

Is any one else experiencing their video doorbell camera 3 constantly loosing signal & going off line until it’s manually rebooted? I have been having this issue for months now, contacting Ring many many times on this issue & still no success in stopping the drop outs. Have wired in an access point, nearer to the camera, so it’s not signal error/weakness causing the issues. It’s sometimes dropping out 3 times a day. Apparently there is a known issue & to date still no fix for it. So my advice is save your money & fix a chocolate teapot to your front door. It’ll be much more reliable. It is hardwired for power, battery is holding charge very well, firmware up to date. Not at all impressed with this set up :rage:

No there’s no widespread issue.
More than likely it’s your own setup. Though you say you have a WiFi access point “nearer” the camera, then likely it isn’t near enough. Going through outside walls is often the most difficult for WiFi signals.

Good luck!

Have been having the same problem! Have reset and done just about everything I can do and my ring doorbell continues to drop

AP is within 600mm from the doorbell camera, speed tests outside the front door by the camera exceed what I get in some areas within the house. It’s not my connection, it’s a random action from within the camera. Ring have said as much & have also said us sending you a new camera would not fix it. Their tech team are looking into it. Well they need to look a bit harder.
Sometimes it’ll stay connected for days, a week maybe. But then it’ll drop 3 times in a day. 2 other cameras I run, both on different systems other than Ring, don’t put a foot wrong & both of those were less than £50 each. I’m gonna give our dogs more freedom, it’ll be cheaper & more reliable as a deterrent. They’ll also eat any incriminating evidence.

Ring are aware of a random problem causing dropouts, they are looking into it. Frustrating I know, as we buy to be protected, yet the cameras are sometimes just ornaments.

Hi neighbors! If your Ring Doorbell 3 or 3 Plus are frequently dropping offline, the first step is to check your Doorbell’s RSSI. The RSSI is a measure of the strength of the wifi connection that your Doorbell is receiving. You can also find more wifi troubleshooting tips and tricks in our Help Center Article here.

If you’ve already reached out to support and have an open support ticket with them, or if you’re unable to resolve this concern, please follow up with our support team at one of the numbers available here. We aren’t able to view any previous tickets you may have with support, so it would be best to follow up with them if you have reached out previously. If you are outside of the US, please visit here to see how to contact support.