Video Doorbell (2020 Release) Battery Not Charging

I have a Ring Doorbell – 2020 release, installed about 8 months ago with a hardwired set-up. I noticed the other day that the battery was no longer charging, and the battery ultimately went to 0%; assuming this was due to the cold weather, I brought it inside to charge using the USB cable. Steps taken to troubleshoot:

  1. Charged the battery overnight and saw a solid blue circle this morning. I put it back on the mount (without reattaching hardwired connection) and tried pressing the button to ring the bell. I didn’t get any response from the app.
  2. Tried reconnecting the hardwired connection and then ringing the bell. Still no response / ring.
  3. Brought the device back inside and did a hard reset, successfully reconnecting the device via the set-up prompts. No response from the device or app after trying to ring.
  4. Brought the device back inside once again to charge via the micro-USB cord. After charging for five hours, it still has not made any progress and shows only the first portion of the blinking blue circle.

I’ve confirmed that there is a sufficient wi-fi connection, and that the charger works for other devices. What am I missing here that might be causing my battery not to charge??

As long as you are using the included micro USB to charge your Video Doorbell battery, and as you mentioned seeing a full blue circle, this should be working as intended. Just to ensure the proper reset was completed, please hold the setup button for 20 seconds. Once this step is complete, please reconnect your Ring device by following the steps in this Help Center article.

The Ring app device health should also update with battery level after charging, to confirm it is holding a charge. If the Video Doorbell is unresponsive only when placed outside, please consider the temperatures in your region, as cold weather can impact operation.

Thanks for covering those great steps. Our support team will be happy to assist further. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slight_smile: