Hi,
I just installed my wired Video DoorBell Pro. The Device Health shows good RSSI -51-56 db, bell transformer has been changed to be compatible with DoorBell but cannot have decent conversation via the Doorbell to Android Phone Samsung S8/S9 or even MAC laptop device.
The Ring support claims that its internet problem due to the packet drops seen.
But I looked into the router statistics and speedtest.net shows 150Mbs connection with very low error rate.
This what the Ring support said about the packet drops:
"Events Recorded Bitrate Information:
Frames Lost: 14.45%
Frames Partial: 2.34%
Frames Skipped: 13.39%
Frames Good: 69.82%
Packets Lost: 25.47%"
Thanks for the help I have suspicion that its faulty part that I have received, currently the doorbell is only serving the purpose of external camera surveillance with several instances of video freezing and inability to talk duplex via door bell.
Anyone seen similar issue? Please note that the “Unerrored codewords” are significantly lower than the “Uncorectable Codewords” and does not account for the 13-25% drop packets. So even if I am going to get an technician from service provider “Cox”, I dont think there is anything I really have to tell them to check.
Thanks.