Same thing has just started happening to me. No change to the Wi-Fi, had the VD3 for over a year and also a stick up Cam. VD3 keeps losing connection, take battery out and reinsert and it’s fine for a few hours then goes offline again. At the same time Stick up cam stays connected and is further away from the router and from the Chime.
Must be a Ring issue. Have you updated the firmware and introduced an issue?
I have had the same problem for a few days now.
I have connected the Video Doorbell 3 Plus with the solar module.
The Chime Pro is about 2 meters away from the doorbell - so far there were never problems - but recently I have the same problem as you.
Replaced with a fully charged battery. Less than 2 days and now off again. What is going on here? It’s so frustrating and counter productive to it being a security device.
I have a wired ring spotlight and that’s never dropped off, both on same WiFi.
Lost all faith in Ring now. It drops off but now is off for days, either without me realising, or the fact that I can’t get to it. Doesn’t even let me know in the app, text, email that the bell is offline for say 12+ hours
We’re having the same issue it started last month and I didn’t notice it until last week. We take the battery out and put it back in, works for a day and then it stops. My devise health says the battery level is 91%, I’m still getting safety notices but it’s not letting me know when someone is coming up to my door, it’s given me a notice of RSSI-43 and saying I need to move my router, it’s in the same place it’s been since we installed the Ring a year ago, which is on the other side of the wall from the doorbell. Super frustrated.
@user11035@user11020 sorry to hear you’re also having problems, but it means it’s not isolated to me.
I believe it is now an update or firmware that they have pushed then. What you describe is the same as me. Do you have other Ring devices? Are they the same? I have a wired spotlight and that’s still ok.
I am going to phone Ring support next week and ask, if you could also as then it should be on their radar if more people report similar issues, I’ll mention others have the exact same issue, if you could to please.
At the moment this is so so frustrating, when it goes off, I can’t get to it straight away so it is off for days as well, and that’s if I now remember to check it.
Let’s face it, its just not a very good product. It works, then every time they update firmware, the device can’t handle it. Continually offline, continually rebooting and resetting. Very disappointing.
Been onto Ring. Started going on (I think it’s all they can check) RSSI value. I stated that it’s only recently started to happen, and before this was fine, didn’t have this problem. I’m now being sent a replacement as was still in warranty.
Didn’t really say why though, I suggested that a recent firmware or update maybe but didn’t confirm