V1 base station shut down last two Fridays and today

The last two Fridays and today my base station has gone fully offline. When I check it no lights are on at all. To reboot it I have to unplug it and plug it back in. It loses all contact with the hardware in the house. If it’s armed before going offline it has no idea if a window or door is opened. It will not sound an alarm. It has me worried that I am losing my system each week. Any idea what might be the cause?


Hi @veener79. I would recommend following up with our support team on this matter to they can help troubleshoot your Base Station further and ensure all troubleshooting steps are followed properly. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.