This ring doorbell will not connect to get set up with the app. The blue and white light on the front is on constantly and won’t go off. I’ve tried pressing and holding the orange reset button on the back for 15 to 30 seconds, and the light just comes back on.
Hey @Wildriverdog. Since you have done the extent of troubleshooting that you can on your end, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how the call goes, as your response may help others!