Upgraded from Basic to Professional but still being charges for Basic

We upgraded from Basic to Plus Monitoring 2 months ago and paid the $100 for annual plus protection. However we continue to get charged the $3 per month for basic. Can some one please help me get this auto charge to stop and credit our account for the past couple of months?

Thank you,


Hey @mkappel17. If you go into your account on Ring.com and go to “My Plans,” you should see the Basic Plan there that you can cancel the plan from there. In the event that you do not see the Basic Plan there to cancel, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.