Sorry to hear about this happening, @Jasper117! We certainly intended for a much better experience. While we are happy to forward this feedback to our teams here, it would not necessarily be accompanied with your specific case. To make a complaint about a specific interaction, please reach out to our support team and inquire on escalating the matter to have it handled best.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.