Unit disconnects from network every 12 to 15 minutes

The health check status shows transformer voltage at 4,018mv (vs 3,700 minimum and just under the max allowable value). Signal strength at 64.

I can find no signs of a connectivity problem and certainly the download speed on the device test is over 10mbs.

Anyon else had this problem?

Hey @EdC. Please check your network settings to ensure all ports and protocols are opened to allow the Ring device to stay connected. If you make these changes, which you may have to contact your ISP for, and find no relief in them, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

i too have that same problem disconnecting every 12 to 15 mins… how do i fix this?