Unable to view doorbell camera on dashboard

Unable to view doorbell camera on dashboard

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Similar issue at our house. Really feel let down with Ring. Day of all days in the year, Halloween, to be unable to know what’s happening on my front door. I thought kids weren’t venturing out due to weather but it turned out someone has stolen our pumpkins and jack-o-lantern (and I can’t see who and when), so no kids went to our house.

Hi @ebmike. Can you give a few more details about this concern? Are you able to Live View your Doorbell Camera? Which model Doorbell do you have and how is it powered? What is the RSSI for the Doorbell? Which type of phone are you using a what version on the Ring app is installed? This information will help the Community offer a valuable suggestion.