So I have ran into a slight issue but am not sure exactly how to resolve it or event if it is an issue, but rather a feature?
I have a Ring Doorbell 4 which seems to detect quite a lot of motion - no issue, i prefer it that way. However, i have noticed that when looking through my event timeline on either the mobile app or the desktop verison, there are some motion alerts that i am unable to view?
On the app nothing happens when I tap them and on the destop version is states “sorry, but there was an error creating this video”.
Is there a reason why i am able to view some and not others?
Also, I am currently using the free trial of ring protect. Is this was issue? There is still 28 days remaining.