Unable to see device even after being shared user

My husband just added me as a shared user after I click on manage access link I don’t see any devices and location also shows no location. We have tried many times still unable to see shared device. Is there something I am missing ?

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Hi @d9a7fadf3b099ec769326ea1b6fa4c. I suggest deleting the Shared User invitation from the Ring app. Then, delete any emails that are from a Shared User invitation. Once that is complete, try this Shared User process here again. Let me know if this works!

Having this issue as well so far canceling the added user and resending it worked!

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