Since August 27th, I have been unable to view live or view history videos, I’ve tried both online at ring.com and through the app. If I try to view a video from August 27th on when online, it says “Your video is processing, please try again shortly”. I’m also unable to answer rings through the app. I still receive notifications of rings and motion detection, but can’t answer or view.
I found a post that said to uninstall and reinstall the app, this did not work. I disconnected, reboot and set up the doorbell all over again, updated firmware and reconnected to wifi. Still couldn’t connect. Now getting a “streaming error”. Went to the doorbell location and did a speed test. Download was 57.34 mbps and Upload was 29.62 - far greater than the 2 mbps Ring advises!
Device is 1st generation Ring Doorbell (purchased 2016), it is hardwired, power status is Very Good, signal strength is very good (RSSI-58), firmware is up to date, and the device health report says your Ring Doorbell has a clean bill of health.
Does anyone know why the video is just gone?? Device is useless without this!