I had trouble with my Kwikset 909. I accidentally reset it. I’m now trying to add it back. I’m adding it manually using the Works with Ring icon.
When I add the device, I get the following error.
Device Security Error
The device added has an incorrect security configuration. Remove the device and try again.
I remove the device successfully. But, when I try again, I get the same error.
I have tried this a dozen times.
I have moved the base station to within 12 inches with at least some of the attempts.
I have also removed the smartlock through the backdoor (advanced options > z wave).
The ring app responds immediately after I press the button on the daughter card.
My guess is that the daughter card within the smartlock is not relinquishing its original z-wave connection.
The daughter card is a Stanley Black & Decker
Home Connect, Z-Wave 500-00005-001 Rev. 1
It’s a perfectly good lock. Hopefully someone has an idea on how to get past this security configuration error.
Thank you in advance.