Our base station light is not turning red when the security system is armed. It stays blue. How do I fix this?
Hey @LB62 , thank you for reaching out to the Community for further insight on this. The light on you Base Station should reflect the mode that your home is in, such as blue for Disarmed and red for Home and Away. To try to have the color show the proper mode, I would first try a Reboot of your Base Station. You can do this in the Ring App by following these steps:
Menu > Devices > Base Station > Settings Icon (Upper right hand corner) > Advanced Options > Reboot Base Station > Reboot.
If for some reason your Base Station is still not displaying the proper color for the mode it’s in, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes!
It worked. Thank you so much