I used my doorbell for 9 month no problem, then I installed a new router and changed password the doorbell stopped connecting to wifi and I stopped receiving notifications or videos. When I contacted support via chat I was told it is becuase i had special characters in my password.
The support analyst asked me to change password and remove special characters, which I did but that did not fix the problem.
So they told me to delete the device and setup as if new, but now for 2 weeks I have tried that and setup will fail. The device keeps complaining that the password is wrong but it is not wrong and I have several devices connecting to the same router with the same password.
Somehow the doorbell is probably saving some data from the old setup which causes it to fail. Any help will be appreciated.