I bought 3 indoor cameras off Facebook marketplace. Two cameras work, one says that ownership cannot be transferred. I contacted the seller and he can’t find a way to transfer the device to me any further than what he has done. I called ring and they can’t automatically transfer it because Marketplace is not a reputable/certified store. Ring told me to select “request device transfer” and if the previous owner doesn’t respond within 15 days, then it will automatically release ownership. I have tried this twice and it hasn’t worked. Are there any other options or suggestions out there? Or is it time to give up?
Hi @SmetaDrags. Since you have tried the steps recommended by our support team and you’re still unable to set up the device, I would suggest following up with support once more. You can let them know you selected the option they advised and waited the 15 days as outlined. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.