I have a basic plan. Is sharing not included in the plan? When I try to share a video, I get…
This video is no longer available.
The person who owns this video has decided to remove it. For more information on shared video management, visit our FAQs.
Is it s a seeting or a limitation of basic? Thoughts? Thanks in advance. - Derek
Hey @DerekB. You should only get this pop up message in the event that the video has indeed been deleted. Only the Owner on the device can delete the videos, so if you’re a Shared User, you will want to contact the Owner to ensure they didn’t delete it. In addition, if this video was captured before you signed up for the Basic Plan or renewed it, like a lapse in your plan kind of situation, previously recorded videos are removed and inaccessible.
Otherwise, as long as the video wasn’t deleted and you’ve had a plan active during this time, with also no lapse in service, you should be able to share it. To get this matter looked into further if needed, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I just signed up for the plan, so I will test some more. I was actually sharing the link with myself to test downloading to a computer. Thanks for the quick response.
FWIW, I am having the same problem. I am the owner and have not deleted any of the videos. Sharing was working over the last several days but then suddenly stopped working today. All URLs that I generate for any video says that video is not longer available.
Also spent 45 min on the phone with tech support. They had to escalate the issue because they couldn’t determine why this is happening… I haven’t heard back yet.
I got this message as well I called support and was told to download the video first and then forward it to whoever (which worked)
Does not bother me doing it this way but saying that what is the point of having the other option to Facebook, email or message if they don’t work or they can’t fix.
My app is up to date and I own and pay for it.
I’m having this problem too. Can’t download the videos either. I’m the owner and when I create a link I get the video no longer available.
I contacted customer support who have apparently escalated it.
Does anyone know of a fix please?
Sorry to hear about this, @cbb2712! There was a report of a matter related to video availability in event history, which has since been resolved as of May 12, 18:32 UTC. Check out Status.Ring.com for more details and updates. This should be working via your Ring app, but can also be done by logging in at Ring.com via web browser.
If these concerns persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Unfortunately this is happening today (13th). I am still unable to download any videos at all.
I called tech support, they couldn’t help but have apparently “escalated” it…